PRIVACY POLICY

REVISED ON 06/19/2015

 

PRIVACY
AndyBrandy, LLC dba Brandy Pham is the sole owner of information collected on this site. This information will not be distributed under any circumstances.
Images may not be downloaded, manipulated, or reproduced without prior written permission from Brandy Pham. Commercial or private use without the explicit written consent is prohibited and punishable through US and worldwide copyright laws.

DOMESTIC & INTERNATIONAL SHIPPING
Orders placed will generally ship within 3 business days, unless indicated otherwise. Domestic shipping usually takes 2-5 business days from the time of shipment date. International customers are able to order from our online store. International shipping comes with tracking information and varies depending on customs and shipping address. Shipping rates change depending on the weight of the total amount of items. All shipping will be sent USPS Priority or USPS International Express Mail with tracking.

SHIPPING OVER SEAS AND TO CANADA
All orders shipped to over seas and to Canada are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with BrandyPham.com and are to be paid by the customer upon delivery. 

RETURN POLICY
All sales are final. No refunds or exchanges are allowed. To ensure customer satisfaction, we will accept exchanges only on merchandise that may have been damaged during shipment (you must contact us within 3 days from the day the merchandise is delivered). For exchanges on damaged items, please email us at orders[at]brandypham.com. Please allow up to 7 business days for your exchange to be processed and confirmed via e-mail.

SALES TAX
All items shipped to addresses in New York State will be charged sales tax.

PRE-ORDERS & DELAYS
For pre-orders and delays on your orders (if any) – due to stock or otherwise – we will notify you via e-mail.

SECURITY
All order information sent to BrandyPham.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL. Also, when on checkout page, please notice the https on your address bar. This means that the communication is encrypted and secured. 

CARE INSTRUCTIONS
Each jewelry and accessory piece is handcrafted and often very delicate, so please handle each piece with care. We want you to enjoy wearing your Brandy Pham jewelry & accessories for years to come, so please follow these steps to taking care of your pieces:

  • Gently wipe with a soft cloth after usage.
  • Avoid direct contact with any liquids – water and chemicals like chlorine and sulfur may cause damage, discoloration, and tarnishing.
  • Please be careful when applying perfume or lotion as these also may cause discoloration and damage to your jewelry.
  • Stones and gems used in our pieces are individually unique – they may vary in size, shape and color, as a result you may see some natural inclusion and dissimilarity.

WHOLESALE POLICY
When placing a wholesale order, customer acknowledges that they are entering into a equally beneficial affiliation involving mutual trust. All order returns, exchanges, and credits are at the discretion of Brandy Pham and must be discussed directly with Brandy Pham prior to shipping items back to Brandy Pham headquarters. Charge-backs are not accepted. Returns for unsold merchandise are not accepted. All wholesale sales are final. Credits are at the discretion of Brandy Pham. Items damaged while in store on display are exchangeable for replacement of same item within 1 month of receipt – store must send back item as well as pay for shipping. Items returned by customer due to damages may be replaced as per discretion of Brandy Pham.